Duties include:

• Support clients via phone and/or Internet as directed to resolve issues and/or identify other PCS products and services to market.
• Participate as directed in implementing Business Services applications at the client site or remotely from the PCS office.
• Participate as directed in the application development process (e.g. testing and documenting).
• Develop an understanding of applications used while assisting with Business Services applications, basic training, and client support needs.

Education and Experience:

• A two or four-year degree in Accounting or Business Management with demonstrated experience in accounting principles and practices is preferred.

Required Qualifications:

• Computer experience with Microsoft and the internet.
• Good organizational skills, ability to work independently, and strong problem-solving skills.
• Good oral and written communication skills.
• Good interpersonal skills.
• Flexible team player.
• Customer-focused.
• Knowledge of the utility industry is helpful.
• Ability to travel 25% - 50% of work period.

Physical Requirements:

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and mouse, 10-key adding machine, or other office equipment.
• Visual acuity to read words and numbers from paper and computer screen.
• Speaking and hearing ability sufficient to communicate in person and over the phone.
• Ability to transport self, personal luggage, and laptop computer when traveling. 
• Ability to lift 25 pounds.

Working Conditions:

• Work is performed in a normal office setting with minimal exposure to health or safety hazards.  Substantial time is spent working on computers.

Disclaimer:

• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

For confidential consideration, please forward your resume with a cover letter to:

Professional Computer Solutions, LLC

Rachel Desy, Adminstrative Services Manager

3710 Timberline Drive

Denison, Iowa  51442

712-263-3106

712-263-8145 fax

rachel.desy@pcs-csa.com

Equal Opportunity Employer

Duties include overseeing all HR functions, but not limited to:

• Benefit Administration
  • Facilitate renewals/plans for all employee insurance coverages - e.g., medical, vision, dental, and disability.
  • Coordinate all employee benefit programs and renewals.
  • Administer the 401(k) plan enrollments.
  • Conduct all benefit enrollments for new employees and process changes for existing employees.
• Employee Recruitment
  • As needed and directed by the Admin Team to ensure company and client needs are met.
  • Attend career fairs.
  • Conduct telephone and in-person interviews.
  • Extend employment offers.
  • Prepare advertisements and postings for open positions.
• Employee Retention & Engagement
  • Organize employee training, meetings, and engagement efforts.
  • Facilitate professional goal setting for team members, plan education and training in coordination with department managers.
  • Coordinate with WITCC on the state training reimbursement program.
  • Conduct orientation for new team members.
  • Coordinate all employee meetings and needed employee communications, including the newsletter.
  • Maintain and update new employee orientation materials.
• Collaborate with CSA (Central Service Association) HR staff
• Compliance
  • Endure compliance with applicable government regulations and documentation.  
  • Maintain technical knowledge and skills by attending educational workshops and studying written publications to stay abreast of important labor law updates/etc.
  • Keep the employee handbook up to date and maintain other HR related documents.
  • Maintain employee personnel files, including all necessary paperwork related to hiring, performance evaluations, disciplinary, termination, and any employee reporting regulations.
• Plan and direct  the annual employee performance review process
• Evaluate and revise internal processes to reduce costs and increase efficiency.
• Perform periodic administrative duties as needed.  Duties such as, but not limited to, the following:  Mail pick-up and delivery, answering phones, ordering promotional items, etc.
• Perform other related duties as directed.

Education and Experience:

• A two or four-year business degree with a minimum of five years of experience in an HR role or similar position.

Required Qualifications:

• Computer experience with Microsoft Office Suite and Internet browsers.
• Overall knowledge of business operations and client needs.
• General knowledge of management techniques, project management, and human resource management.
• General knowledge of coordination needs between departments.
• Flexible team player.
• Customer-focused.
• Conflict resolution.
• Process-oriented skills.
• Strong skills in organizing, planning, and prioritizing.
• Good interpersonal and communication skills.
• Able to travel as needed.

Physical Requirements:

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and mouse, 10-key adding machine, or other office equipment.
• Visual acuity to read words and numbers from paper or computer screen.
• Speaking and hearing ability sufficient to communicate in person and over the phone.
• Ability to transport self, personal luggage, and laptop computer when traveling to a client site or conference.
• Ability to lift 25 pounds.

Disclaimer:

• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

For confidential consideration, please forward your resume with a cover letter to:

Professional Computer Solutions, LLC

Rachel Desy, Administrative Services Manager

3710 Timberline Drive

Denison, Iowa  51442

712-263-3106

712-263-8145 fax

rachel.desy@pcs-csa.com

Equal Opportunity Employer

Duties include:

• Provide assistance to all end-users in resolving network operational problems and questions.
• Stay abreast of industry-wide technological developments.
• Maintaining current inventories of the software and hardware components that make up Information Technology.
• Conduct capacity monitoring and planning for all systems.  Troubleshoot systems problems.
• Install new software and upgrade existing software.
• Provide support to Company personnel in staging event network/equipment, outage management, and general "help desk" assistance in the day-to-day activities.
• Provide consultation and assistance to all end-user departments in resolving network operational problems and questions.
• Recommend security procedures to each end-user.
• Monitor operations of all computers and software to ensure compliance with security policies.
• Add approved new users to systems.
• Stage and deploy systems.
• Manage security enforcement for IT Service Providers that exchange data with PCS.
• Deploy, manage, and monitor technical security safeguards justified by the PCS risk assessment. At a minimum, technical safeguards will include perimeter security, access controls, vulnerability management, configuration management, virus protection, and event log analysis and reporting.
• The System Administrator will maintain and summarize the following Information Technology activities:
  • Daily troubleshooting logs.
  • Maintenance of risk controls, including firewalls, access controls, virus protection, policy enforcement, and vulnerability management. 
  • Security monitoring reports.  All systems are to be monitored for possible breaches of security policy.
  • Software licensing information.
  • Maintain daily backup systems and business continuation support.
  • Continue Database Administration duties as assigned.

Education and Experience:

• A two or four-year degree in Computer Science, Management Information Systems, or Networking/Security is preferred.

Required Qualifications:

• Strong computer networking background with state-of-the-art Microsoft software skills.
• Microsoft certification would be beneficial but not required.
• Knowledge of emerging technologies.
• At times, work before or after normal working hours and from remote locations.
• Good interpersonal skills.
• Internet knowledge and ability to maintain websites.
• Must be flexible with problem-solving skill sets and the ability to pay attention to detail.
• Ability to travel 10% - 15% of work period.

Physical Requirements:

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and mouse, 10-key adding machine, or other office equipment.
• Visual acuity to read words and numbers from paper or computer screen.
• Speaking and hearing ability sufficient to communicate in person and over the phone.
• Ability to transport self, personal luggage, and laptop computer when traveling to a client site or conference.
• Ability to lift 30 pounds.

Disclaimer:

• This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

For confidential consideration, please forward your resume with a cover letter to:

Professional Computer Solutions, LLC

Rachel Desy, Administrative Services Manager

3710 Timberline Drive

Denison, Iowa  51442

712-263-3106

712-263-8145 fax

rachel.desy@pcs-csa.com

Equal Opportunity Employer